Buy Now, Pay Later

For assistance call: 1300 233 334 Mon-Fri 8:30am to 4:30pm

Can I pick up my order from Planet Linen? 

Yes, you can pick up from our warehouse which is located at 1/14 Parraweena Road, Caringbah, NSW, 2229.

We are open for pick ups Monday to Friday 8:30am - 4:30pm.

Please make sure you state at check out that you will be collecting your item and bring along your tax invoice as proof of purchase.

 

When will Planet Linen ship my order?

We will endeavour to ship your item(s) out the same day if we receive orders before 12pm (midday). If after this time we will dispatch your item the next business working day.

 

Can I track my order?

Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.

 

How can I place an order? 

The simplest way is ordering via Planet Linen website, however, we are more than happy to take orders over the phone. Please call us 1300 233 334.

 

How do I pay for my order?  

  • Mastercard, VISA, American Express
  • PayPal
  • Bank Transfer
  • Payment on Pickup
  • Payment over the phone

 

How much is delivery? 

Shipping within Australia is free for all orders over $50.00. otherwise, a $9 flat rate shipping fee applies.

 

Shipping

We will endeavour to process your order and dispatch within 12 - 24 hours of receiving payment.  You will receive a confirmation email once your item has been dispatched from our warehouse.

We deliver Australia wide using Australia Registered Post which requires a signature on delivery unless otherwise stated in the checkout process. If you are not home when delivery takes place your item will be waiting at your local post office for collection.

If you live in the Sydney area you are welcome to come and collect your order from our warehouse in Caringbah NSW.  Please make sure you state at checkout that you will be picking up your order and please bring your tax invoice as proof of purchase. 

Our warehouse is open Monday - Friday 8:30am to 4:30pm and we are located at 1/14 Parraweena Road, Caringbah, 2229.

We offer Free Shipping on orders over $50.00.

Please note there maybe postage charges for items sent to regional and remote WA & NT.

 

Does Planet Linen ship internationally?

We currently only have prices on Planet Linen website to ship to New Zealand, USA, UK, China, Taiwan, Hong Kong, Singapore & Japan only. However, if you are outside these countries please email admin@planetlinen.com.au with your address for a shipping quote.

Country 0 - 2 Kg 2 - 3 Kg 3 - 4 Kg 4 - 5 Kg 5 - 6 Kg 6 - 8 Kg  8 - 10 Kg
New Zealand $20 $20 $20 $40 $40 $50 $60
USA $45 $60 $75 $90 $100 $135 $150
UK $79 $79 $95 $109 $129 $155 $175
China $25 $35 $45 $55 $65 $75 $95
Taiwan $25 $35 $45 $55 $65 $75 $95
Hong Kong $25 $35 $45 $55 $65 $75 $95
Singapore $25 $35 $45 $55 $65 $75 $95
Japan $25 $35 $45 $55 $65 $75 $95

 

Will my item be in stock? 

Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.

 

Does Planet Linen have Layby available?

Yes, we can offer an 8-week Layby option (sales items excluded). For more information on Layby's or to set one up please contact us on 1300 233 334.

 

What is Planet Linen return policy?

Please refer to Planet Linen RETURNS page.

Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.

 

Can I arrange for my courier to pick up my order from Planet Linen Warehouse?

Yes, no problem at all. Please could just advise us at checkout which courier company will be collecting your item.