Yes, you can pick up from our warehouse which is located at 8 Woodfield Blvd, Caringbah NSW, 2229.
We are open for pick ups Monday to Friday 8:30am - 4:30pm.
Please make sure you state at check out that you will be collecting your item and bring along your tax invoice as proof of purchase.
We will endeavour to ship your item(s) out the same day if we receive orders before 12pm (midday). If after this time we will dispatch your item the next business working day.
Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.
The simplest way is ordering via Planet Linen website, WE CANNOT ACCEPT PHONE ORDERS. Orders can only be placed through our website.
We accept payment via bank transfer and other alternatives. If you would like to process your order using the bank transfer method please use the following information.
Our account details are:
Planet Linen is dedicated to providing secure online payment methods. That’s why we've added an extra level of security for Visa and MasterCard payments, which protects you from the unauthorized use of your credit card. 3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode.
After you enter your credit card details on our Commbank merchant hosted payment page, it will request your personal security code or SMS verification code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase. If you are not familiar with this process you may need to contact your bank regarding this matter.
Shipping within Australia is free for all orders over $50.00. otherwise, a $9 flat rate shipping fee applies.
We will endeavour to process your order and dispatch within 12 - 24 hours of receiving payment. You will receive a confirmation email once your item has been dispatched from our warehouse.
We deliver Australia wide using Australia Registered Post which requires a signature on delivery unless otherwise stated in the checkout process. If you are not home when delivery takes place your item will be waiting at your local post office for collection.
If you live in the Sydney area you are welcome to come and collect your order from our warehouse in Caringbah NSW. Please make sure you state at checkout that you will be picking up your order and please bring your tax invoice as proof of purchase.
Our warehouse is open Monday - Friday 8:30am to 4:30pm and we are located at 8 Woodfield Blvd, Caringbah NSW 2229.
We offer Free Shipping on orders over $50.00.
Please note there maybe postage charges for items sent to regional and remote WA & NT.
If your order has been shipped, you would have received a shipping confirmation email from Planet Linen with your tracking information.
If you are not sure on that status of your order, feel free to contact us via phone or email for more information.
We use Australia Post - Regular Postage, which may take 2-5 business days after dispatch depending on lodgement & destination specifications.
We currently only have prices on Planet Linen website to ship to New Zealand, USA, UK, China, Taiwan, Hong Kong, Singapore & Japan only. However, if you are outside these countries please email firstname.lastname@example.org with your address for a shipping quote.
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Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.
Yes, we can offer an 8-week Layby option (sales items excluded).
For more information on Layby's or to set one up please contact us on 1300 233 334.
Please refer to Planet Linen RETURNS page.
Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.
Yes, no problem at all. Please could just advise us at checkout which courier company will be collecting your item.