FAQs
Can I pick up my order from Planet Linen?
Yes, you can pick up from our warehouse which is located at 1/48 Waratah St, Kirrawee NSW 2232, Australia
We are open for pick ups Monday to Friday 8:30am - 4:30pm.
Please make sure you state at check out that you will be collecting your item and bring along your tax invoice as proof of purchase.
When will Planet Linen ship my order?
At Planet Linen, we offer a wide range of products sourced from multiple suppliers. Because of this, dispatch times may vary.
On average, orders are processed within 1–4 business days for stock allocation, picking, and packing. Once dispatched, delivery timeframes are in line with Australia Post estimates, which can be viewed here: https://auspost.com.au/
If you live in the Sydney area you are welcome to come and collect your order from our warehouse in Caringbah NSW. Please make sure you state at checkout that you will be picking up your order and please bring your tax invoice as proof of purchase.
Our warehouse is open Monday - Friday 8:30am to 4:30pm and we are located at 1/48 Waratah St, Kirrawee NSW 2232, Australia
Can I track my order?
Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.
How can I place an order?
The simplest way is ordering via our website, WE CANNOT ACCEPT PHONE ORDERS. Orders can only be placed through our website.
How do I pay for my order?
- Mastercard, Visa, American Express (including VISA Debit Cards)
- PayPal
- Bank Transfer (EFT)
- Zip Pay
- Afterpay
- Humm
Payment Method - BANK TRANSFER
We accept payment via bank transfer and other alternatives. If you would like to process your order using the bank transfer method please use the following information.
Our account details are:
- Account Name: Planet Linen
- Account No: 428 491 656
- BSB: 112-879
How much is delivery?
We offer free shipping Australia-wide on all orders over $150 (excluding Western Australia and Northern Territory). For orders under $150, a flat rate $9.00 applies.
A flat $20 shipping fee applies to all orders delivered to Western Australia and the Northern Territory
Shipping - Tracking Orders
If your order has been shipped, you would have received a shipping confirmation email from Planet Linen with your tracking information.
If you are not sure on that status of your order, feel free to contact us via phone or email for more information.
Does Planet Linen ship internationally?
We use Australia Post - Regular Postage, which may take 2-5 business days after dispatch depending on lodgement & destination specifications.
We currently only have prices on Planet Linen website to ship to New Zealand, USA, UK, China, Taiwan, Hong Kong, Singapore & Japan only. However, if you are outside these countries please contact us with your address for a shipping quote.
| Country | 0 - 2 Kg | 2 - 3 Kg | 3 - 4 Kg | 4 - 5 Kg | 5 - 6 Kg | 6 - 8 Kg | 8 - 10 Kg |
| New Zealand | $20 | $20 | $20 | $40 | $40 | $50 | $60 |
| USA | $45 | $60 | $75 | $90 | $100 | $135 | $150 |
| UK | $79 | $79 | $95 | $109 | $129 | $155 | $175 |
| China | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Taiwan | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Hong Kong | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Singapore | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Japan | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
Will my item be in stock?
Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.
What is Planet Linen return policy?
Please refer to Planet Linen RETURNS page.
Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.
Can I arrange for my courier to pick up my order from Planet Linen Warehouse?
Yes, no problem at all. Please could just advise us at checkout which courier company will be collecting your item.
Embrace Cozy Nights with the Luxurious Quilts
Lightweight warmth for restful sleep year-round.
Discover the Perfect Blend of Comfort and Elegance
High-quality, soft fabrics for a cozy and restful sleep.
Sleep Better with Premium Mattress Toppers
Elevate your comfort level with our luxurious selection of bed mattress toppers for sale.