Can I pick up my order from Planet Linen?
Yes, you can pick up from our warehouse which is located at 8 Woodfield Blvd, Caringbah NSW, 2229.
We are open for pick ups Monday to Friday 8:30am - 4:30pm.
Please make sure you state at check out that you will be collecting your item and bring along your tax invoice as proof of purchase.
When will Planet Linen ship my order?
We will endeavour to ship your item(s) out the same day if we receive orders before 12pm (midday). If after this time we will dispatch your item the next business working day.
If by some unforeseen circumstances we do not have your order in store, we will contact you by email advising you of the delay.
Can I track my order?
Yes, once your order has been dispatched you will receive a confirmation email with tracking details. We send items by Australia Registered Post and you can track your item here.
How can I place an order?
The simplest way is ordering via Planet Linen website, WE CANNOT ACCEPT PHONE ORDERS. Orders can only be placed through our website.
How do I pay for my order?
- Mastercard, Visa, American Express (including VISA Debit Cards)
- Bank Transfer (EFT)
- Zip Pay
Payment Method - BANK TRANSFER
We accept payment via bank transfer and other alternatives. If you would like to process your order using the bank transfer method please use the following information.
Our account details are:
- Account Name: Planet Linen
- Account No: 428 491 656
- BSB: 112-879
What is 3D Secure payment?
Planet Linen is dedicated to providing secure online payment methods. That’s why we've added an extra level of security for Visa, MasterCard & American Express payments, which protects you from the unauthorized use of your credit card.
3-D Secure technology consists of the programs:
- Verified by Visa and MasterCard SecureCode
- American Express SafeKey®
3D Secure benefits cardholders and merchants by providing an additional layer of authentication. During the checkout process, if the cardholder is enrolled in 3D Secure, the issuing bank will decide whether the cardholder's identity can be verified using data supplied regarding the cardholder and their device, or if an additional authentication process is necessary. If additional authentication is necessary, the Payment Gateway will begin a process provided by the issuing bank to verify the cardholder’s identity via SMS one-time passcode, the issuing bank's mobile app, biometric methods, or other means.
How much is delivery?
Shipping within Australia is free for all orders over $99.00. otherwise, a $9.95 flat rate shipping fee applies.
We will endeavour to process your order and dispatch within 12 - 24 hours of receiving payment. You will receive a confirmation email once your item has been dispatched from our warehouse.
We deliver Australia wide using Auspost and Fastway which requires a signature on delivery unless otherwise stated in the checkout process. If you are not home when delivery takes place your item will be waiting at your local post office for collection.
If you live in the Sydney area you are welcome to come and collect your order from our warehouse in Caringbah NSW. Please make sure you state at checkout that you will be picking up your order and please bring your tax invoice as proof of purchase.
Our warehouse is open Monday - Friday 8:30am to 4:30pm and we are located at 8 Woodfield Blvd, Caringbah NSW 2229.
Please note there maybe postage charges for items sent to regional and remote WA & NT.
Shipping - Tracking Orders
If your order has been shipped, you would have received a shipping confirmation email from Planet Linen with your tracking information.
If you are not sure on that status of your order, feel free to contact us via phone or email for more information.
Does Planet Linen ship internationally?
We use Australia Post - Regular Postage, which may take 2-5 business days after dispatch depending on lodgement & destination specifications.
We currently only have prices on Planet Linen website to ship to New Zealand, USA, UK, China, Taiwan, Hong Kong, Singapore & Japan only. However, if you are outside these countries please email firstname.lastname@example.org with your address for a shipping quote.
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Will my item be in stock?
Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.
What is Planet Linen return policy?
Please refer to Planet Linen RETURNS page.
Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.
Can I arrange for my courier to pick up my order from Planet Linen Warehouse?
Yes, no problem at all. Please could just advise us at checkout which courier company will be collecting your item.