Shipping policy
SHIPPING
At Planet Linen, we offer a wide range of products sourced from multiple suppliers. Because of this, dispatch times may vary.
On average, orders are processed within 1–4 business days for stock allocation, picking, and packing. Once dispatched, delivery timeframes are in line with Australia Post estimates, which can be viewed here: https://auspost.com.au/business/shipping/delivery-speeds-and-coverage
We deliver Australia wide using Auspost & Fastway which requires a signature on delivery unless otherwise stated at the checkout process. If you are not home when delivery takes place your item will waiting at your local post office for collection.
If you live within the Sydney area you are welcome to come and collect your order from our warehouse in Kirrawee NSW. Please make sure you state at checkout that you will be picking up your order and please bring your tax invoice as proof of purchase.
Our warehouse is open Monday - Friday 9am to 4pm and we are located at 1/48 Waratah St, Kirrawee NSW 2232.
Shipping to the Northern Territory
Due to the increasingly high cost of freight to the Northern Territory, we are unfortunately unable to offer standard shipping to NT locations through our website.
If you would like to place an order, please contact us directly. We are happy to obtain a freight quote for your specific order and provide you with the available shipping options and cost before you proceed.
We apologise for any inconvenience and appreciate your understanding. As a small Australian family-owned business, we do our best to keep our product prices and shipping costs as competitive as possible.
HOW MUCH IS DELIVERY?
We offer free shipping Australia-wide on all orders over $150 (excluding Western Australia and Northern Territory). For orders under $150, a flat rate $9.00 applies.
A flat $20 shipping fee applies to all orders delivered to Western Australia and the Northern Territory
Floor Rugs
We offer Free Shipping on orders over $199.00 for all floor rugs sent to metro areas of NSW, ACT, VIC & QLD, otherwise, a $39.00 flat rate shipping fee applies.
The following remote postcodes are excluded from any shipping for floor rugs:
800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845 ,846, 847, 850, 851, 852, 853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6161, 6207, 6208, 6209, 6210, 6211, 6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253, 6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316, 6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353 ,6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396, 6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430, 6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461,6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472,, 6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515, 6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574, 6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799, 822, 840, 845, 850, 852, 854, 861, 862, 872, 874, 880, 885, 886, 2325, 2328, 2329, 2580, 2880, 2898, 2899, 4183, 4285, 4551 - 4556, 4570, 4571, 4581, 4600, 4650, 4655, 4670, 4673, 4674, 4676, 4677, 4678, 4703, 4713, 4740, 4741, 4750, 4757, 4801, 4804, 4806, 4816, 4817, 4819, 4820, 4821, 4822, 4823, 4824, 4825, 4828, 4829, 4830, 4850, 4852, 4854, 4855, 4856, 4858, 4859, 4860, 4870, 4871, 4872, 4873, 4874, 4875, 4876, 4878, 4880, 4881, 4885, 4886, 4887, 4888, 4890, 4891, 4895, 5373, 6798, 6799, 6850, 7255, 7256, 7257 and all of Western Australia, Tasmania and the Northern Territory.
Please email us for a custom quote for above regions and postcodes.
SHIPPING - TRACKING ORDERS
If your order has been shipped, you would have received a shipping confirmation email from Planet Linen with your tracking information.
If you are not sure on that status of your order, feel free to contact us via phone or email for more information.
DOES PLANET LINEN SHIP INTERNATIONALLY?
We use Australia Post - Regular Postage, which may take 2-5 business days after dispatch depending on lodgement & destination specifications.
We currently only have prices on Planet Linen website to ship to New Zealand, USA, UK, China, Taiwan, Hong Kong, Singapore & Japan only. However, if you are outside these countries please email admin@planetlinen.com.au with your address for a shipping quote.
| Country | 0 - 2 Kg | 2 - 3 Kg | 3 - 4 Kg | 4 - 5 Kg | 5 - 6 Kg | 6 - 8 Kg | 8 - 10 Kg |
| New Zealand | $20 | $20 | $20 | $40 | $40 | $50 | $60 |
| USA | $45 | $60 | $75 | $90 | $100 | $135 | $150 |
| UK | $79 | $79 | $95 | $109 | $129 | $155 | $175 |
| China | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Taiwan | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Hong Kong | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Singapore | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Japan | $25 | $35 | $45 | $55 | $65 | $75 | $95 |