Shipping
Shipping
We aim to process and dispatch all orders within 1–3 business days of receiving payment. Once your order has been shipped, you will receive a confirmation email with dispatch details.
We deliver Australia-wide via Australia Post and Fastway, with signature on delivery required unless you request Authority to Leave during the checkout process. If no one is available at the time of delivery, your parcel will be taken to your local post office or collection point for pickup.
If you are located in the Sydney area, you are welcome to collect your order from our warehouse in Kirrawee, NSW. Please select “Local Pickup” at checkout and bring your tax invoice as proof of purchase when collecting your order.
How much is shipping cost?
Bed Linen
We offer free shipping Australia-wide on all orders over $150 (excluding Western Australia and Northern Territory). For orders under $150, a flat rate $9.00 applies.
A flat $20 shipping fee applies to all orders delivered to Western Australia and the Northern Territory
Due to high freight costs, we are unable to ship certain bulky items to regional and remote areas of Western Australia (WA) and the Northern Territory (NT). Our items are heavily discounted, so unfortunately we’re unable to absorb these additional shipping charges.
If you're unsure whether your location is affected, please contact us before making a purchase. We’re also happy to provide a freight quote upon request.
Floor Rugs
We offer Free Shipping on orders over $199.00 for all floor rugs sent to metro areas of NSW, ACT, VIC & QLD, otherwise, a $39.00 flat rate shipping fee applies.
The following remote postcodes are excluded from any shipping for floor rugs:
800, 801, 803, 804, 810, 811, 812, 813, 814, 815, 820, 821, 822, 828, 829, 830, 831, 832, 834, 835, 836, 837, 838, 839, 840, 841, 845 ,846, 847, 850, 851, 852, 853, 854, 860, 861, 862, 870, 871, 872, 873, 880, 881, 885, 886, 906, 907, 909, 2898, 2899, 4183, 4184, 4481, 4482, 4486, 4487, 4488, 4489, 4490, 4491, 4492, 4493, 4700, 4741, 4801, 4802, 4803, 4807, 4816, 4819, 4828, 4829, 4830, 4871, 4873, 4874, 4875, 4876, 4890, 4891, 4895, 6161, 6207, 6208, 6209, 6210, 6211, 6213, 6214, 6215, 6218, 6220, 6221, 6223, 6224, 6225, 6226, 6227, 6228, 6229, 6230, 6231, 6232, 6233, 6236, 6237, 6239, 6240, 6243, 6244, 6251, 6252, 6253, 6254, 6255, 6256, 6258, 6260, 6262, 6271, 6275, 6280, 6281, 6282, 6284, 6285, 6286, 6288, 6290, 6302, 6304, 6306, 6308, 6309, 6311, 6312, 6313, 6315, 6316, 6317, 6318, 6320, 6321, 6322, 6323, 6324, 6326, 6327, 6328, 6330, 6331, 6332, 6333, 6335, 6336, 6337, 6338, 6341, 6343, 6346, 6348, 6350, 6351, 6352, 6353 ,6355, 6356, 6357, 6358, 6359, 6361, 6363, 6365, 6367, 6368, 6369, 6370, 6372, 6373, 6375, 6383, 6384, 6385, 6386, 6390, 6391, 6392, 6393, 6394, 6395, 6396, 6397, 6398, 6401, 6403, 6405, 6407, 6409, 6410, 6411, 6412, 6413, 6414, 6415, 6418, 6419, 6420, 6421, 6422, 6423, 6424, 6425, 6426, 6427, 6428, 6429, 6430, 6431, 6432, 6433, 6434, 6436, 6437, 6438, 6440, 6442, 6443, 6445, 6446, 6447, 6448, 6450, 6452, 6460, 6461,6462, 6463, 6465, 6466, 6467, 6468, 6470, 6472,, 6473, 6475, 6476, 6477, 6479, 6480, 6484, 6485, 6487, 6488, 6489, 6490, 6501, 6502, 6503, 6504, 6505, 6506, 6507, 6509, 6510, 6511, 6512, 6513, 6514, 6515, 6516, 6517, 6518, 6519, 6521, 6522, 6525, 6528, 6530, 6531, 6532, 6535, 6536, 6537, 6556, 6558, 6560, 6562, 6564, 6566, 6567, 6568, 6569, 6571, 6572, 6574, 6575, 6603, 6605, 6606, 6608, 6609, 6612, 6613, 6614, 6616, 6620, 6623, 6625, 6627, 6628, 6630, 6631, 6632, 6635, 6638, 6639, 6640, 6642, 6646, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6762, 6765, 6770, 6798, 6799, 822, 840, 845, 850, 852, 854, 861, 862, 872, 874, 880, 885, 886, 2325, 2328, 2329, 2580, 2880, 2898, 2899, 4183, 4285, 4551 - 4556, 4570, 4571, 4581, 4600, 4650, 4655, 4670, 4673, 4674, 4676, 4677, 4678, 4703, 4713, 4740, 4741, 4750, 4757, 4801, 4804, 4806, 4816, 4817, 4819, 4820, 4821, 4822, 4823, 4824, 4825, 4828, 4829, 4830, 4850, 4852, 4854, 4855, 4856, 4858, 4859, 4860, 4870, 4871, 4872, 4873, 4874, 4875, 4876, 4878, 4880, 4881, 4885, 4886, 4887, 4888, 4890, 4891, 4895, 5373, 6798, 6799, 6850, 7255, 7256, 7257 and all of Western Australia, Tasmania and the Northern Territory.
Please email us for a custom quote for above regions and postcodes.
Delivery - Tracking Orders
If your order has been shipped, you would have received a shipping confirmation email from Planet Linen with your tracking information.
If you are not sure on that status of your order, feel free to contact us via phone or email for more information.
Does Planet Linen ship internationally?
We use Australia Post - Regular Postage, which may take 2-5 business days after dispatch depending on lodgement & destination specifications.
We currently only have prices on Planet Linen website to ship to New Zealand, USA, UK, China, Taiwan, Hong Kong, Singapore & Japan only. However, if you are outside these countries please email admin@planetlinen.com.au with your address for a shipping quote.
Please note, we do not ship floor rugs internationally.
| Country | 0 - 2 Kg | 2 - 3 Kg | 3 - 4 Kg | 4 - 5 Kg | 5 - 6 Kg | 6 - 8 Kg | 8 - 10 Kg |
| New Zealand | $20 | $20 | $20 | $40 | $40 | $50 | $60 |
| USA | $45 | $60 | $75 | $90 | $100 | $135 | $150 |
| UK | $79 | $79 | $95 | $109 | $129 | $155 | $175 |
| China | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Taiwan | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Hong Kong | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Singapore | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
| Japan | $25 | $35 | $45 | $55 | $65 | $75 | $95 |
*All prices are in AUD and include GST.
Will my item be in stock?
Yes, we aim to keep stock of all our products listed on our website, if for some unforeseen reason we do not have a product in stock that you have ordered we will contact you with details of expected delivery time. We will offer you the option of placing the item(s) on back order and waiting for the product to come into stock, replacing the item with another product or receiving a refund.
Can I arrange for my courier to pick up my order from Planet Linen Warehouse?
Planet Linen does not allow customer to organise their own carriers for collection from our warehouse.
What is Planet Linen return policy?
Please refer to Planet Linen RETURNS page.
Please note: Due to health and hygiene regulations we are unable to exchange or refund Pillows, Quilts, Toppers, Mattress and Pillow Protectors and Underblankets. Please ensure you select these items carefully before purchase.